MY SHAPES Matrix™ Platform — Terms and Conditions and Privacy Policy

Platform: myshapesmatrix.com (the "Platform") Provided by: Sarah Gallander ("we," "us," or "our")Effective Date:6/1/2026 Last Updated:7/1/2026

Please read this before you use the Platform. This document has two parts: the Terms and Conditions, which are the rules for using the Platform, and the Privacy Policy, which explains how we handle your information. By creating an account or using the Platform, you agree to both. If you do not agree, please do not use the Platform. 

PART 1 — TERMS AND CONDITIONS

1. Your Agreement

When you create an account or use the Platform, you agree to these Terms and Conditions and to our Privacy Policy below. If you do not agree, you should not use the Platform.

2. Who Can Use the Platform

You must be at least 18 years old to use the Platform. By using it, you confirm that you are 18 or older and that the information you give us is true and accurate.

3. What the Platform Is

The Platform is a wellness and education tool built around the MY SHAPES Matrix™ method. It helps you look at everyday patterns, such as sleep, hydration, movement, digestion, environment, and stress, and gives you general educational information to support your own wellness and to help you get ready for your sessions.

The Platform is for learning and reflection. It is not a medical service, and it does not give you a doctor, nurse, dietitian, or other healthcare provider. Please read Section 6 carefully.

4. Your Account

You will create an account with a login. Keep your login private, and do not share your account with anyone else. You are responsible for what happens under your account. Let us know right away at info@thewellnessmatrix.com if you think someone else has used it. You're using this Platform as part of working with your practitioner and their program. How you get access, and how the Platform fits into your program, depends on how your practitioner chooses to use it. [LEGAL ENTITY NAME] provides the Platform and the MY SHAPES Matrix™ method, but we do not provide your care or your program directly, and we are not part of your relationship with your practitioner. Your practitioner is responsible for the guidance, programs, and services they offer you, and for how they use this Platform with you. If you have questions about your care, your program, or your access, please reach out to your practitioner.

5. The AI Guide

The Platform includes an AI-powered guide (the "Guide") that you can chat with. It uses Claude, an AI model made by Anthropic. The Guide is here to help you think and get ready for your sessions. It is not here to give medical advice or to make decisions for you.

Your chat is private. Your conversation with the Guide isn't shown to anyone else, and your practitioner doesn't see it. If you save a tool to your Toolkit, that's yours to bring to your session. Your practitioner can view your Toolkit, but not the chat behind it. The Guide is here to help you think, not to report on you.

Where your messages go. To reply, the Guide sends what you type to Anthropic, the company that makes Claude. Anthropic uses your messages only to generate responses. Under its commercial terms, it does not use them to train its AI models, and it typically deletes them within 30 days, with narrow exceptions, such as content flagged for safety or where the law requires keeping it longer.

The Guide can be wrong. Like any AI, it can give answers that are incomplete or inaccurate. Please use your own judgment, and check anything important with a qualified professional.

Please share thoughtfully. You never need to share more personal detail than you're comfortable with, and please avoid sharing information about other people without their permission. This chat is for reflection and getting ready for your session, not for medical decisions or emergencies. If you have a medical emergency, call 911 or your local emergency number.

6. Important Health and Medical Notice

This is one of the most important parts of these Terms.

Everything on the Platform, including assessments, content, and the AI Guide, is for general education and wellness support only. It is not medical advice. It is not meant to diagnose, treat, cure, or prevent any illness or health condition.

Using the Platform does not create a doctor-patient or practitioner-client relationship between you and us. We are not acting as your healthcare provider when you use the Platform.

Always talk with your doctor or another qualified healthcare provider before you start, stop, or change anything related to your health, including food, supplements, fasting, exercise, sleep, or any other wellness practice, and any time you have a health concern or question. Never ignore or delay professional medical advice because of something you read or received on the Platform.

If you are working with your own practitioner, the Platform is meant to support that relationship, not replace it.

7. Results Are Not Guaranteed

Wellness is personal, and everyone is different. We cannot promise any specific result. Any examples or stories shared on the Platform are not promises about what will happen for you.

8. Acceptable Use

When you use the Platform, you agree not to:

• Use it for anything illegal or harmful.

• Share your account or let others use it.

• Copy, sell, or try to recreate the MY SHAPES Matrix™ method, the Platform's content, or the AI Guide.

• Try to break, disrupt, or gain improper access to the Platform.

• Upload anything you do not have the right to share.

9. Our Content and Brand

The Platform, its content, and the MY SHAPES Matrix™ method, along with the SHAPES™ System and Nutrient Rhythm™, belong to The Wellness Matrix LLC and Sarah Gallander. They are protected by copyright and trademark laws. You may use the Platform for your own personal wellness, but you may not copy, share, sell, or reuse our content or method without our written permission.

10. Access to the Platform

We do not collect billing or payment information through the Platform, and we do not process payments here. You're using this Platform as part of working with your practitioner and their program. How you get access, and how the Platform fits into your program, depends on how your practitioner chooses to use it. [LEGAL ENTITY NAME] provides the Platform and the MY SHAPES Matrix™ method, but we do not provide your care or your program directly, and we are not part of your relationship with your practitioner. Your practitioner is responsible for the guidance, programs, and services they offer you, and for how they use this Platform with you. If you have questions about your care, your program, or your access, please reach out to your practitioner.

11. The Platform Is Provided "As Is"

We work hard to make the Platform helpful and reliable, but we provide it "as is" and "as available." We do not promise it will always be available, error-free, or accurate, and we do not make warranties of any kind, whether stated or implied. The Platform may sometimes be down for maintenance or for reasons outside our control, including the availability of the AI provider.

12. Limits on Our Responsibility

To the fullest extent allowed by law, we are not responsible for any indirect, incidental, or consequential losses, or for any decisions you make based on the Platform or the AI Guide. You are responsible for your own health choices and for talking with qualified professionals. If we are found responsible for something despite this, our total responsibility will not be more than any amount you paid anyone for Platform access since beginning its use.

13. Your Responsibility to Us

You agree to cover us for any claims, losses, or costs that come from your misuse of the Platform or your breaking of these Terms.

14. Ending Access

You can stop using the Platform at any time. We may suspend or end your access if you break these Terms, misuse the Platform, or are no longer eligible to use it. If your access ends, the way we handle your information is explained in the Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. We will update the "Last Updated" date and post notice of important changes on the Platform. If you keep using the Platform after changes take effect, that means you accept them.

16. Governing Law

These Terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Nacogdoches County, Texas.

17. Contact Us

Questions about these Terms? Email us at info@thewellnessmatrix.com or write to 11 Waterford Cir, Nacogdoches TX 75965

 

PART 2 — PRIVACY POLICY

We take your privacy seriously, especially because some of what you share with the Platform is personal and health-related. This Privacy Policy explains what we collect, how we use it, where it goes, and the choices you have.

1. Information We Collect

Information you give us. This includes your name, email, and login details, and the information you enter while using the Platform, such as your answers to assessments, your wellness details, and what you type to the AI Guide. Some of this is health-related information.

Information collected automatically. When you use the Platform, we collect some technical information, such as your device type, browser, and how you use the Platform, through cookies and similar tools. This helps us run and secure the Platform.

We do not collect billing or payment information, and we do not process payments through the Platform.

2. About Your Wellness and Health Information

Some of what you enter is personal and health-related, such as your assessment answers, your wellness details, and what you type to the Guide. The sections below explain how this information is used, where it goes, what we keep, and the choices you have over it. We do not sell your information, and we do not show ads.

3. How We Use Your Information

We use your information to:

• Create and manage your account.

• Provide the Platform's features, including assessments and the AI Guide.

• Store your conversations so you can pick up where you left off.

• Respond to your questions and provide support.

• Improve the Platform.

• Meet our legal and recordkeeping obligations.

4. The AI Guide and Your Messages

When you chat with the Guide, your messages are sent to Anthropic, the company that makes Claude, to generate responses. Anthropic uses your messages only to generate those responses. Under its commercial terms, it does not use them to train its AI models, and it typically deletes them within 30 days, with narrow exceptions, such as content flagged for safety or where the law requires keeping it longer.

What we keep. We store your conversations securely so you can pick up where you left off. We keep them for as long as your account is active, and you can ask us to delete them at any time. We do not sell your information or show ads.

5. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. You can adjust your browser settings to limit cookies, but some features may not work properly if you do.

6. Who We Share Information With

We share your information only with trusted service providers who help us run the Platform, and only so they can do their job for us. These include: Anthropic (the AI provider behind the Guide), Vercel (website host), and Supabase. We do not sell your personal information, and we do not show ads. We may share information if the law requires it or to protect the safety and rights of our users or others.

7. How We Protect Your Information

We use reasonable safeguards to protect your information. No online service is completely secure, so we cannot promise perfect security. Please help by keeping your login private.

8. How Long We Keep Your Information

We store your conversations and account information for as long as your account is active. You may choose to delete your conversation information at any time. When you close your account, we will delete or de-identify your information within 72 hours unless the law requires us to keep it longer.

9. Your Choices and Rights

To make a request, email us at info@thewellnessmatrix.com. If you live in certain states, including Texas, you may have additional privacy rights under the law.

 

10. Children

The Platform is not for anyone under 18, and we do not knowingly collect information from anyone under 18. If you believe a minor has used the Platform, please contact us so we can remove their information.

11. If There Is a Data Problem

If a security problem affects your personal information, we will notify affected users as required by law, including by posting notice on the Platform, so you can take any steps you need to.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date shows the most recent change, and we will post notice of important updates on the Platform.

13. Contact Us

Questions about your privacy or your information? Email info@thewellnessmatrix.com or write to 11 Waterford Cir Nacogdoches, TX 75965.